Hakim+ Account and Data Deletion

Hakim+ Pharmacy users may request deletion of their account and associated personal data at any time.

Delete your account from the Hakim+ app

If you still have access to your account, open the Hakim+ app and go to:

Account → Delete account

Enter your password, request the verification SMS, and enter the six-digit code sent to your account phone number. Codes expire after five minutes. If you no longer have access to that number, contact the pharmacy using the details below.

Request deletion without the app

If you cannot access the Hakim+ app, you can request account deletion by contacting Hakim+ Pharmacy.

Please provide the phone number associated with your Hakim+ account so that we can identify and verify the account before deletion.

Phone: +251 97 181 8802

What will be deleted

After your identity and deletion request are verified, Hakim+ will delete or de-identify personal information associated with your account that is no longer required to provide the service.

This may include:

• Your Hakim+ account and profile information.
• Account authentication and session information.
• Saved delivery information.
• Favorites and account preferences.
• Device notification tokens.
• Prescription images and related information when they are not required to be retained.

Information that may be retained

Certain records may need to be retained where required for legitimate pharmacy operations, accounting, transaction records, fraud-prevention, security, or applicable legal obligations.

Any retained information will be limited to what is necessary for those purposes.

Need help?

If you have questions about deleting your Hakim+ account or personal data, contact Hakim+ Pharmacy at +251 97 181 8802.